china Luox Trade Co., Ltd. company faqs

FAQ

Home About Us FAQ

Q How do I subscribe to your newsletter?

You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage.

Q What is your warranty policy?

Our products come with a one-year warranty that covers defects in materials and workmanship.

Q Do you offer gift cards?

Yes, we offer electronic gift cards that can be purchased on our website and emailed to the recipient.

Q How do I apply a discount code?

You can apply a discount code at checkout by entering it in the "Promo Code" field and clicking "Apply."

Q What should I do if I receive a damaged item?

If you receive a damaged item, please contact customer support within 7 days of delivery to arrange a return or replacement.

Q Can I change or cancel my order?

You can change or cancel your order within 24 hours of placing it by contacting our customer support team.

Q What is your privacy policy?

Our privacy policy outlines how we collect, use, and protect your personal information. You can read the full policy on our website.

Q How can I contact customer support?

You can contact customer support via email, phone, or live chat on our website.

Q Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping fees and delivery times vary by location.

Q How do I reset my password?

To reset your password, click on the "Forgot Password" link on the login page and follow the instructions.

Q What payment methods do you accept?

Q How can I track my order?

You can track your order by logging into your account and visiting the "Order History" section.

Q What is your return policy?

Our return policy allows you to return products within 30 days of purchase for a full refund or exchange.